Day 1 · Session 2
Mapping the digital value stream
A value stream is the whole learning journey: information, action, waiting and feedback from the learner's need to demonstrated performance.
CompletedMap one journey with a clear start and finish
Too broad
- “Improve our e-learning”
Mappable
- From assignment release to useful feedback
A useful boundary names four things:
- The trigger
- The final learner outcome
- One learner group
- One module or task
Rule of thumb
If the map cannot fit on one page, narrow the boundary.
Trigger → final learner outcome, for one group and one task.
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Capture the current state, not the intended one
01
Action
What someone actually does.
02
Information
What must be known or transferred.
03
Wait
Where work queues or pauses.
04
Check
Where quality is confirmed.
Example: nine days to useful feedback
Submit
5 min
Queue
4 days
Mark
18 min
Check
3 days
Release
2 days
Act
10 min
Value-adding work Waiting / queue
The learner experiences the full nine days, not the 33 minutes of work.
Measure friction with a few honest signals
01
Lead time
Start to useful learner outcome.
02
Touch time
Time spent actively adding value.
03
First-pass quality
Completed correctly without rework.
04
Demand
How often help or correction is needed.
Choose the signal that would change your next decision.
Design the future state around one constraint
- 1RemoveDelete a step that adds no learner value.
- 2CombineBring related actions into one flow.
- 3MovePlace information at the point of need.
- 4AutomateOnly after the work is stable and clear.
Hands-on35 min
Map and redesign one learner journey
Paper first. One page. Current state before future state.
0/4
Leave withCurrent and future-state maps.
Evidence should lead the tool choice
Before choosing a platform, answer:
- Which learner outcome are we protecting?
- Where is the constraint?
- What will change in the flow?
- What evidence will tell us it worked?
Tool later
Problem first. Evidence next. The platform is the last decision, not the first.
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